I've had similar issues. Honestly, I think their site is fucking garbage, but it does also happen that they buy some really dumb shit in their buy list, so
I do take advantage of that. They are very quick to "reject" and then "take cards to cover the cost of shipping," which is annoying. And yes, the president is a complete imbecile. Btw, has anyone sold to them recently? I haven't seen payment in almost a month.
Delver enthusiast and avid practitioner of blind flipsmanship.
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I also had problems with MTG Fanatic once. I ordered 4 Orim's Chant at 10$ each, and I added some commons or sideboard cards to avail the shipping cost. I recieved the cards two weeks after in the mail with a letter. Letter said: We have had problems with inventory and we can only send you one copy of Orim's Chant. You can get the money through paypal blablabla... very disappointed. I've never shop there again.
Assuming that I get blown off by Chris Tremblay today, at the very least, I will post about it at mtgsalvation and file a claim with the BBB.
Have mostly had good experiences with MtgFanatic. Their NM cards actually are NM (unlike some other online sellers who seem to think that EX/Played = NM). A couple of times I bought some playsets but when I got the cards half of it was missing, and there would be a note with the order saying they were out of stock or something. Kind of sucks when I have been counting on getting those cards for a tourny.
Check your pms, I provided instructions.
"The Better Business Bureau of the United States and Canada offers consumers and businesses resources including business and charity reviews, complaints"...
Yeah, but sadly it's the best option for me because I'm from Europe. When I bought from eBay or other online stores I got very large toll fees because people often write the actual value of the cards on the package they send. Can't say if this is true for all/most stores, but I have been reluctant to try others out. I never had this problem with MtgFanatic because they write 10$ on every package. (seems somewhat illegal, though)
Conboy31,
Please send me a PM about BBB, and how i should move on. I've also been rejected my loyal retainers from mtgfanatic.
I had bought 2 Loyal Retainers from MagicArsenal a week ago and I just now got a letter stating the website was wrong and they are out of stock, apparently. Took a whole week to figure out they didn't have them, though I really think there's more to it. That was disappointing.
Did you buy the Chinese for 62.50 and the Japanese for 65.00? IIRC they had those 2 in stock for those prices.
On a much more positive note, I ordered 1 copy of Loyal Retainers from ABUGames.com on the same day some guy decided to buy up every copy on the internet. I received an email from them saying that they no longer had them in stock, but they would try and track a copy down for me. I received an email last night saying that the item is in stock and is now being shipped to me. They could very easily have rejected my order, refunded my money and put it up for the higher price later. Absolutely amazing customer support time and time again with these guys.
WHITE LION GAMES
I bought a NM beta black knight the moment it got spoiled in m10. they wrote me days later saying due to an inventory error they no longer had the card. but would sell me an EX- alpha black knight for the same price. I had 3 secured already from other sources and by the time they wrote me back, they'd been snapped up from everywhere else. so I had no choice as I needed it for a playset. I bitched a little and they wrote me back saying I was lucky they just didnt cancel my order as was their right, because I was getting a good deal on a card that they would now raise their price on. they were pissed I got to it before them.
anyways, they offered me free shipping on my next order. so I wrote them a couple months ago to make another purchase from them and now they wont return my emails. thats good business practice let me tell you.
I ordered a Loyal Retainers the same day as everyone else. The site had other cards I wanted, but I made sure the order was for the LoyalR only, because I was afraid they would send me the $2 worth of EDH cards and not the Retainer and give me my $40 back (without the retainers, the S/H wasn't worth it).
The store (Shuffle and Cut) did indeed cancel my order, saying they were "out of stock". Which is pretty fishy if you ask me. However, they haven't restocked any at a higher price, so it's likely that someone ordered them all up before me, and their inventory hadn't processed that person's order before I sent in mine (this was a Saturday so they were probably not at work).
If a store Remanded your order, then relisted the cards at a higher price, write a complaint to Quiet Speculation's hall of shame:
http://www.quietspeculation.com/search/label/shame
MTGFanatic, MagicArsenal, MTGChicago (Stasch Kuras), Shuffle and Cut Games, and RIW are all bogus, and I'd recommend to you all to avoid them in the future.
Good online stores are ABUGames, Merlins Games, CardHaus, StarCity, and Troll and Toad.
As a consumer you can risk your money and cards and probably get screwed, or you can choose to deal with one of the good dealers above (or look to MOTL, where you can deal with individuals instead).
Find me on Twitter at @JMJACO and @EternalCentral. If you have an interest in Vintage Eldrazi, check out my book Eldrazi Meditations.
I got mine from ABUgames and had no problems. I won't ever go back to a store that doesn't give me my entire order.
I'm surprised nobody has mentioned Card Kingdom; I really just can't recommend them enough. I got my Mox Diamonds and my Loyal Retainers from them as well as some other high-dollar cards in the past without any hiccups whatsoever. They always include a few free packs of the current set if you spend a certain amount, and if it's over $100 shipping is free, too.
I've ordered from MTG Fanatic once quite a while back (at least five years ago) with no hiccups, but it's interesting to see all these problems with the site. And I've heard of similar problems from other sources too, so it's not an isolated incidence.
I wouldn't tolerate those practices--withholding stock and changing up prices--even from an eBay dealer, and I would expect much more from online stores. Their swapping of NM cards from sellers for their own played cards is absolutely sickening. I encourage anyone with these problems from MTG Fanatic or any other site to report these issues to the BBB. My understanding is it does make a difference with enough complaints, and in the long run, it will make purchasing cards online a more pleasant experience, even if prices continue to rise.
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