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Thread: USPS International Priority & Lost Packages

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  1. #1
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    USPS International Priority & Lost Packages

    Hi everybody,

    Got a question for all overseas buyers. I've bought some cards like 3 weeks from a store which has been discussed here earlier for its questionable business approach and customer relations, but the prices seemed good and I made the impulse purchase.

    Upon placing the order I sent them and email and told them that I wanted to update my shipping method to Priority instead of First Class because I wanted tracking. They gladly did the update and sent me the letter with the tracking number and told me the items were shipped.

    It's been 3 weeks but the package is nowhere to be seen. And later I learned that USPS Priority tracking actually doesn't "track". It was a $300 purchase and seems like it is lost. Because I thought I had tracking I didn't get the insurance but now since the tracking doesn't track and I'm uninsured what would be my options?

    I've sent the customer service 4-5 emails over the last 10 days but received only one reply 4 days ago saying that one of the representatives "would be looking into it right away".

    If they outright say that "USPS Priority doesn't guarantee tracking and your order is uninsured therefore suck it up" do my email requesting "an update to my shipping because I requested tracking" hold any value? Can I claim misguidance since they didn't tell me that Priority didn't actually provide (even though they just give you a dummy number)?

    USPS tracking just says that "The U.S. Postal Service was electronically notified by the shipper on March 02, 2012 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date" but this could also mean that the shop never sent the package and since there is no way to get any kind of confirmation from USPS it looks quite open to abuse by the shop against customers making high value, uninsured, USPS priority shipments doesn't it?

    Any advice, earlier experiences..?

  2. #2
    Vintage

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    Re: USPS International Priority & Lost Packages

    You should contact USPS customer service and verify that they scanned the package in question. Once you receive word from them, you can build your case around whether or not the shop is duping you.
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  3. #3
    snooty tea cats

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    Re: USPS International Priority & Lost Packages

    Quote Originally Posted by bilb_o View Post
    Got a question for all overseas buyers. I've bought some cards like 3 weeks from a store which has been discussed here earlier for its questionable business approach and customer relations, but the prices seemed good and I made the impulse purchase.
    Really?

    MTG Chicago?

    Not to sound like a jerk but you are most likely absolutely getting ripped off. Regardless, as an informed consumer, sounds like a poor choice on your part.
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  4. #4
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    Re: USPS International Priority & Lost Packages

    No, not MTG Chicago.

    I don't want to name the shop directly because then it turns into something else, the thread gets locked and I don't get any input :)

    I tried calling USPS from 1-800-222-1811 but it's an answering machine with no way of reaching a human to pursue it any further. The machine tells me that there is no tracking information for my tracking number available since it's an international order.

    On Google I've read similar stories for ebay sellers, but in those cases sellers got in touch with their post offices to find out about the package and get things moving. In my case I'm not able to get a response from the customer service for any further help.

  5. #5
    Site Contributor

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    Re: USPS International Priority & Lost Packages

    I had to open a case with usps because somehow my packages with tracking numbers were showing to be "delivered" when they had not been delivered. Whomever I talked to said they would "investigate" and contact my local post office, which I wasn't able to contact. Almost a week, of me interrogating various mail carriers as to what, why, or possibilities to this issue, later did my supposedly delivered packages arrive. The thing is with tracking is that they have to scan the package right before delivery so its pretty hard to fight but its common for them to scan all necessary packages delivered before going out for delivery, according to 2 separate carriers. Anyways, within a few days following the actual delivery I recieved a follow phone call from the original person in customer service that open the case and I received a begrudging call from the head person of my local office. Firstly, I recommend you open a case with USPS customer service, it will be alot of waiting and transfers but you will get there. Next I would notify ebay customer care and open a case. They will have you try and work it out with the seller, and sometimes they can be rude or difficult, try and get you to settle for less or just bully you with false claims. This also gives you time to talk to USPS and/or the cards to arrive. If the package was lost in transit and not confirmed delivered or the tracking number you were provided was false ebay will side with you. Ebay has sided with people who have even had confirmed deliveries, claiming they recieved nothing. I personally feel it is the sellers responsibility to ensure delivery. What if it was the other way around and my payment wasn't ever guaranteed to arrive but the seller still had to send the product? It sounds like the seller knows what you were asking for an deliberately deceived you and provided a far less reliable and accurate tracking method. I always ask for insurance, tracking, and delivery confirmation on purchases over 100$, especially after my experience and receiving a tropical island in a hand written letter envelope. I can always sense when something is wrong within a few days of purchase, and its always the decent priced($30-$70) without tracking that never get delivered... Sorry for all that rambling. Just be firm and don't take shit but be polite in all communication, everything should resolve in your favour.

  6. #6
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    Re: USPS International Priority & Lost Packages

    Thanks rxavage for the elaborate response. It's not an ebay purchase however. It's a store. If it was ebay it would have been easier :).

    I've dealt with them before (both sold and bought) and never got ripped off but their customer service always left something to be desired but I also never bought money cards from them earlier.. I'm not trying to put blame but since they are not currently doing any follow-up (nor giving any response to my queries) I'm wondering my options to follow this up with USPS from my end. All I can get about USPS is the phone number with the answering machine.

  7. #7
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    Re: USPS International Priority & Lost Packages

    I will try and look for the contact number I used. Is it possible to call you credit card company or bank and ask for a stop payment or charge-back?


    I have had a few incidences with online retailers. I have had orders arrive missing cards, both retailers had friendly customer service and didn't hesitate to refund, more than I paid in one instance, or replace the missing card immediately. Even taking a loss the cs reps never acted like I was lying or showed even the slightest doubt. Another time a big local retailer with a separate online store sent me the entirely wrong order. They sent me an email notifying me that I may receive the wrong order and to send it back, Also that the correct order was sent already. Unfortunately I opened the package first and upon discovering the mistake I proceeded to contact them, thats when I read the notification email. So the next day I called an explained the situation and I offered to drop of the wrongly received cards on my way home from work. I didn't get a chance to return the cards for a few days, I never received an email or call inquiring about the return. The store was actually surprised and grateful I returned the cards; which although less than the value of my order was still pretty decent with a playset of jace memory adept when it was a 50-60$ card... It doesn't hurt and nothing to lose by chatting up an under appreciated customer service rep.

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