Two Lost Orders from Kidicarus2000 in 5 months - Is this usual?

[miguelmatix]

Hi everyone,

I m having some problems with my orders from Kidicarus2000 via Ebay. I've been buying from this seller for quite some time and never had issues till now.
Two lost orders in 5 months and, despite i received refunds in both orders, i noticed poor comunication from the seller. I contacted the seller via ebay and emailed him at Icarusmagic.com (no answer).
Had to open Ebay Cases and the seller provided two solutions: the refund or a second shipping and despite i've chosen the second shipping i was simply refunded without any more explanations.
I'm getting quite nervous here because i have two more payed orders (both in the already waiting time) - one with already 4 weeks and one with 3 weeks. We used normal shipping without tracking code as always.

Sorry for my bad english here.
Any help is appreciated.

Best regards.

[Mr.C]

Are you in a third world country with shitty postal service?

[miguelmatix]

Lol, not really.
Im from Portugal - never had complains in hundreds of orders.

[CutthroatCasual]

Kid Icarus is one of the most respected vendors in the community.

Also, international shipping with tracking takes significantly longer because every person that touches the parcel must make a log for it (unless you're using EMS which is the best service, but unfortunately is based out of Japan). This causes delays.

For example, friend shipped me a tracked package from Finland and it took TWO MONTHS to arrive in the US.

[jamesh]

His communication used to be much better (but now he's too busy to reply to your mails cause he's a big roller and your little order isn't that big a deal) but he is an excellent seller. Probably the best auction site on the bay.

[decan]

Might buy something there... To all internationals who have ordered sth @kidicarus:
Do they write the actual value on the customs declaration?

[JPoJohnson]

His communication used to be much better (but now he's too busy to reply to your mails cause he's a big roller and your little order isn't that big a deal) but he is an excellent seller. Probably the best auction site on the bay.

Although I have nothing against Kidicarus, the statement that he is getting too big to deal with little people in any business setting is a disappointment to customers.

[jamesh]

Might buy something there... To all internationals who have ordered sth @kidicarus:
Do they write the actual value on the customs declaration?

No.

[Rokkastut]

Although I have nothing against Kidicarus, the statement that he is getting too big to deal with little people in any business setting is a disappointment to customers.

Could not agree more 👏

This is my personal experience starting out with small orders from alot of vendors. And sad to say, I fall in the same trap myself, I prioritize following up on >$100 orders way more often than >$10 orders, I try to do both, but time and energy is not always there...but again, I'm far from a vendor, and people trading with me know this. If you are a vendor, you should have a customer service that answers all customers, no matter what.

[Octopusman]

From my e-commerce experience:

Coincidences happen and it sounds like you just got unlucky more than once in a short period of time and you also received poor customer service. It shouldn't affect your faith in whether they will be able to fulfill future orders or not.